At The Tree of Life, our Memorial Planting Kits are all handmade at our facility in the heart of Yorkshire and shipped directly to your door.
We deliver to all our customers using Royal Mail, and all orders are dispatched using Royal Mail Recorded Delivery. If you have any queries regarding delivery either before or after, please get in touch and we will answer any questions you may have.
We offer Free Delivery as standard across our full range of Memorial Planting Kits, so you don’t need to worry about any extra costs being added onto your order no matter what size and quantity of kits your order from us.
All deliveries must be signed for, to confirm acceptance at the point of delivery.
Our Returns Policy forms part of our main terms and conditions of business. When buying from Tree of Life, you agree to both this returns policy and our terms and conditions.
Memorial Planting Kits must be delivered back to us within 28 days of receipt for an exchange, or within 14 days of receipt for a full refund.
All our Memorial Planting Kits are delivered in sealed packaging with a secure tie to contain the contents within. Memorial Kits to be returned must be unused, unopened and the secure tie not broken. If this is not the case, your refund or exchange may be refused.
Please send all returns to the following address:
8 Gills Yard
Please ensure that your Memorial Planting Kit is packaged appropriately before returning, any damage caused to the item during transit will remain the customer’s responsibility. Returns will not be accepted on any items damaged in transit or whilst in the care of the customer.
Refunds will be issued to the original method of payment and a confirmation email will be sent once the refund is processed. Upon receiving this, please allow 10 working days for this to show in your account.
We cannot 100% guarantee that any plant, brush, shrub or tree planted with ashes and a Tree of Life Memorial Kit is guaranteed to grow - this heavily depends on the care and attention given to the plant at the time of planting and in the weeks and months following planting with a Memorial Kit.