Returns Policy

Our Returns Policy forms part of our main terms and conditions of business. When buying from Tree of Life, you agree to both this returns policy and our terms and conditions.

Memorial Planting Kits must be delivered back to us within 28 days of receipt for an exchange, or within 14 days of receipt for a full refund.

All our Memorial Planting Kits are delivered in sealed packaging with a secure tie to contain the contents within. Memorial Kits to be returned must be unused, unopened and the secure tie not broken. If this is not the case, your refund or exchange may be refused.

Please send all returns to the following address:

Returns Address:

8 Gills Yard
Wakefield
WF1 3BZ

Please ensure that your Memorial Planting Kit is packaged appropriately before returning, any damage caused to the item during transit will remain the customer’s responsibility. Returns will not be accepted on any items damaged in transit or whilst in the care of the customer. 

Refunds will be issued to the original method of payment and a confirmation email will be sent once the refund is processed. Upon receiving this, please allow 10 working days for this to show in your account.

We cannot 100% guarantee that any plant, brush, shrub or tree planted with ashes and a Tree of Life Memorial Kit is guaranteed to grow - this heavily depends on the care and attention given to the plant at the time of planting and in the weeks and months following planting with a Memorial Kit.